Careers

Title Residential Administrative Assistant
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Residential Administrative Assistant.  As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  Equal Opportunity Employee

Responsibilities:

The Residential Administrative Assistant is responsible for providing administrative and client service support to the Residential Lending Manager in support of their respective roles and responsibilities, including the preparation of correspondence and maintenance of schedules and appointments. 

  • Demonstrate excellent organizational skills, attention to detail and the ability to multitask.
  • Maintain a positive and productive working relationship with the Residential Mortgage Bankers, Residential Lending Staff, all referral partners, external vendors and COI’s.
  • Assist in the smooth operation of daily meetings and maintaining the team meeting minutes.
  • Coordinate and distribute reports, agendas and minutes for each team meeting.
  • Provide clerical and technical support to the Residential Lending Team.
  • Maintain and generate monthly reports for the RMB’s and Residential Lending Manager.
  • Process and service client requests in a timely manner.
  • Handle routine inquires and client service issues promptly.
  • Provide phone coverage and take messages for the Residential Lending Manager.
  • Assisting with the tracking and collection of client and vendor information.
  • Maintain all department procedures using the detailed COPE functions.
  • Perform any and all other duties as assigned and provide assistance as needed to other teams.
Qualifications and Requirements:
  • 2-3 years of prior work experience desired; experience within a bank environment is preferred.
  • Detail oriented with strong organizational skills.
  • Computer proficiency and comfortable using technology.
  • Proficient in multi-tasking in a team oriented environment focused on the highest standards of client service.
  • Professional manner and appearance.
  • Exceptional listening and communication skills.
  • Excellent communication, interpersonal, teamwork and customer service
  • Commitment to the Middletown Valley Bank’s Code of Ethics.
Apply Now


Title Loan Servicing Specialist
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Loan Servicing Specialist.  As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  Equal Opportunity Employee

Responsibilities:

The Loan Servicing Specialist is responsible for working collections, slow pay or no pay loans and all associated maintenance for impaired loans. In addition to collections, this position will be cross-training into other areas within loan servicing. This would include new loan set up for commercial and consumer loans, paid out loan processing, general loan maintenance, lien perfection and post-closing of both commercial and consumer loans. The loan servicing department provides the absolutely exceptional experience to all internal and external customers. This position requires that someone be flexible in an ever changing work environment and possess strong communication skills.  Primary Duties & Responsibilities include:

  • Deliver consistently exceptional support to internal and external customers while maintaining a strong professional presentation.
  • Utilize problem analysis and effective problem resolution while maintaining attention to detail. Offer alternative solutions where appropriate with the objective of customer satisfaction and retention
  • Build and maintain sustainable relationships of trust through serving all areas in customer issue resolution.
  • Maintain broad core and product knowledge to ensure the ability to adequately address customer needs.
  • Review new loan documentation for all loans settled. Review for accuracy of documentation compared ot approval documentation. Identify any document exceptions to be tracked for follow up.
  • Set up new loans on core processing system, established collateral and document exceptions, and disburse funds from settlement.
  • Complete maintenance requests that will range from simple to complex. This would include loan recalculations, calculating bills, waiving fees and other general maintenance as requested.
  • Process the loan paid out files for both consumer and commercial. This would include releasing the collateral and completing follow up on cross collateralized accounts. Documentation is then forwarded with any applicable refunds to the customer.
  • Post-closing of consumer and commercial loans. This includes a complete review of the loan package. Verification of data integrity input, scan documentation verification and confirmation of documentation to be removed from the original loan package.
  • Complete collection calls for past due customers. This would include follow up on non-payment and completing loan updates for any additional impairments.
  • Preserve security of customer information by adhering to the Bank’s Information Security protocol.
  • Other duties as assigned.
Qualifications and Requirements:
  • Strong knowledge of JHA Silverlake Core banking software.
  • Thorough knowledge of JHA complimentary products.
  • Excellent listening skills and the ability to ask questions to understand concerns and overcome objects.
  • Understanding of regulatory requirements to aid in customer service.
  • Ability to develop customer relationships to serve as a consistent resource.
  • Ability to adapt easily in an ever-changing technological environment.
  • Strong organizational skills and ability to multi-task.
  • Effective and solid communication skills with both internal and external clients.
  • Ability to maintain composure during high volume or during stressful customer interactions.
  • Availability to work extended hours beyond normal work week and normal work hours.
  • Periodically travel to maintain required knowledge and to establish and nurture relationships with peers.
  • Support and participate in community activities and initiatives.
  • Commitment to Middletown Valley Bank’s Code of Ethics.
  • Ability to lift up to 50 pounds.
  • Ability to sit or stand for long periods of time.
  • Flexibility to work beyond scheduled workday.
  • Ability to operate office equipment, including computers, scanners, calculators, phones, etc.
  • Physical mobility sufficient to perform activities of the required position.

 

Apply Now


Title Full-time Customer Associate (Bank Teller)
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Customer Associate (Bank Teller). As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  No phone calls please. EOE

Responsibilities:

Key responsibilities include accurately and efficiently processing customer requests to open new deposit accounts, cross selling various deposit products to new and existing customers, and working together with customers to find solutions to their financial needs while providing the excellent customer service that has come to define Middletown Valley Bank.

Qualifications and Requirements:
  • Eighteen years of age with a high school diploma or a work-study program participant. Associates Degree preferred.
  • 18 months experience in a retail branch banking environment preferred.
  • Proficient with Microsoft Office. Experience with Jack Henry & Associates Banking Platform products preferred, but not required.
  • Previous customer service, sales, or cash handling experience desirable.
  • Ability to operate in a professional office environment while servicing clients in a courteous and professional manner.
  • Basic knowledge of retail banking products and the ability to cross-sell financial products.
  • Effective communication skills with both internal and external clients.
  • Flexibility in schedule sufficient to work days, evenings, or Saturdays.
  • Mobility sufficient to travel within the footprint of Middletown Valley Bank, including travel to various branches for meetings or training sessions.
  • Ability to lift coin bags (25 lbs.)
  • Ability to sit or stand for long periods of time, up to six hours.
  • Applicant must be authorized to work in the United States.
Apply Now


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