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Title IT Help Desk Support

General Summary

The IT Help Desk Support provides prompt technical and troubleshooting assistance related to computer hardware and software, operating systems, email, Office, mobile devices and other technology devices used by bank employees. Working within the Bank, the IT Help Desk Support Staff must be great a communicator and be able to translate their technical knowledge into an actionable direction. When they don’t have an answer, they know how to research the problem and come up with a solution. Also document problems and associated resolutions for later reference. Escalate complex incidents to the Bank’s IT Officer. Perform user administration duties related to Exchange Email and Active Directory. Basic understanding of virtual server and desktop environments and telephone system. Other duties may include assisting in coordinating maintenance vendors to perform work as needed and assisting in the bank’s purchasing function as needed.



Primary Duties and Responsibilities

  • Serves as “IT Help Desk” for all bank personnel providing helpdesk support and resolve hardware and software problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT Help Desk.
  • Prioritize issues reported and systematically work to resolve most impactful issues first.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Assist with onboarding of new users and offboarding of former employees with regards to network access, email, files, etc.
  • Group administration in Active Directory and Exchange Email.
  • Manage computer setup and deployment for new employees using standard hardware, images and software.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Perform timely workstation hardware and software upgrades as required.
  • Performs network, computer, and virtual desktop administration duties.
  • Understanding of the bank’s network cabling infrastructure including network connectivity with switches.
  • Coordinates/works with third party network services provider in the event additional support is needed to resolve issues.
  • Administers users in the bank’s telephone system.
  • Maintains department procedures for disaster recovery functions.
  • Maintains network related policies and procedures as well as required documentation of changes/reviews.
  • Creates, modifies or completes various spreadsheets, documents, marketing material and other computer related projects requiring a higher level of software knowledge.
  • Assists in coordinating maintenance vendors to perform work as needed.
  • Assists in the bank’s purchasing function as needed.
  • Other duties as assigned.


Qualifications and Requirements:

Knowledge, Skills and Abilities

  • Basic knowledge of Microsoft Server Operating System, Exchange Email, Active Directory and Group Policy.
  • Basic knowledge of Windows Operating Systems.
  • Understanding of network technologies such as TCP/IP and of network cabling infrastructure and requirements.
  • Proficient with Microsoft Office.
  • Ability to adapt easily in an ever-changing technological environment.
  • Strong leadership and organizational skills, ability to multi-task.
  • Effective communication skills with both internal and external clients.
  • Availability to work extended hours beyond normal work week and normal work hours.
  • Periodically travel to maintain required knowledge and to establish and nurture relationships with peers.
  • Supports and participates in community activities and initiatives.
  • Commitment to Middletown Valley Bank’s Code of Ethics.

Physical Requirements

  • Ability to lift up to 50 pounds.
  • Ability to sit or stand for long periods of time.
  • Flexibility to work beyond scheduled workday, which could extend into overnights or weekends, including weekend overnights.
  • Ability to operate office equipment, including computers, scanners, calculators, phones, etc.
  • Physical mobility sufficient to perform activities of the required position.
  • Ability to operate hand tools necessary for equipment installation and maintenance.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to or fax (HR) 301-293-6866.  No phone calls please. EOE

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Title Full-time Customer Associate (Bank Teller)

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Customer Associate (Bank Teller). Built upon the traditional values of sound financial management, excellent customer service, and community-oriented business, Middletown Valley Bank has grown to five branch offices and $150 million in assets since its founding in 1908. The bank currently serves Western Frederick County and Eastern Washington County in Maryland. As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to or fax (HR) 301-293-6866.  No phone calls please. EOE


Key responsibilities include accurately and efficiently processing customer requests to open new deposit accounts, cross selling various deposit products to new and existing customers, and working together with customers to find solutions to their financial needs while providing the excellent customer service that has come to define Middletown Valley Bank.

Qualifications and Requirements:
  • Eighteen years of age with a high school diploma or a work-study program participant. Associates Degree preferred.
  • 18 months experience in a retail branch banking environment preferred.
  • Proficient with Microsoft Office. Experience with Jack Henry & Associates Banking Platform products preferred, but not required.
  • Previous customer service, sales, or cash handling experience desirable.
  • Ability to operate in a professional office environment while servicing clients in a courteous and professional manner.
  • Basic knowledge of retail banking products and the ability to cross-sell financial products.
  • Effective communication skills with both internal and external clients.
  • Flexibility in schedule sufficient to work days, evenings, or Saturdays.
  • Mobility sufficient to travel within the footprint of Middletown Valley Bank, including travel to various branches for meetings or training sessions.
  • Ability to lift coin bags (25 lbs.)
  • Ability to sit or stand for long periods of time, up to six hours.
  • Applicant must be authorized to work in the United States.
Apply Now