Careers

Title Loan Servicing Specialist
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Loan Servicing Specialist.  As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  Equal Opportunity Employe

Responsibilities:

The Loan Servicing Specialist is responsible for working collections, slow pay or no pay loans and all associated maintenance for impaired loans. In addition to collections, this position will be cross-training into other areas within loan servicing. This would include new loan set up for commercial and consumer loans, paid out loan processing, general loan maintenance, lien perfection and post-closing of both commercial and consumer loans. The loan servicing department provides the absolutely exceptional experience to all internal and external customers. This position requires that someone be flexible in an ever changing work environment and possess strong communication skills.  Primary Duties & Responsibilities include:

  • Deliver consistently exceptional support to internal and external customers while maintaining a strong professional presentation.
  • Utilize problem analysis and effective problem resolution while maintaining attention to detail. Offer alternative solutions where appropriate with the objective of customer satisfaction and retention
  • Build and maintain sustainable relationships of trust through serving all areas in customer issue resolution.
  • Maintain broad core and product knowledge to ensure the ability to adequately address customer needs.
  • Review new loan documentation for all loans settled. Review for accuracy of documentation compared ot approval documentation. Identify any document exceptions to be tracked for follow up.
  • Set up new loans on core processing system, established collateral and document exceptions, and disburse funds from settlement.
  • Complete maintenance requests that will range from simple to complex. This would include loan recalculations, calculating bills, waiving fees and other general maintenance as requested.
  • Process the loan paid out files for both consumer and commercial. This would include releasing the collateral and completing follow up on cross collateralized accounts. Documentation is then forwarded with any applicable refunds to the customer.
  • Post-closing of consumer and commercial loans. This includes a complete review of the loan package. Verification of data integrity input, scan documentation verification and confirmation of documentation to be removed from the original loan package.
  • Complete collection calls for past due customers. This would include follow up on non-payment and completing loan updates for any additional impairments.
  • Preserve security of customer information by adhering to the Bank’s Information Security protocol.
  • Other duties as assigned.
Qualifications and Requirements:
  • Strong knowledge of JHA Silverlake Core banking software.
  • Thorough knowledge of JHA complimentary products.
  • Excellent listening skills and the ability to ask questions to understand concerns and overcome objects.
  • Understanding of regulatory requirements to aid in customer service.
  • Ability to develop customer relationships to serve as a consistent resource.
  • Ability to adapt easily in an ever-changing technological environment.
  • Strong organizational skills and ability to multi-task.
  • Effective and solid communication skills with both internal and external clients.
  • Ability to maintain composure during high volume or during stressful customer interactions.
  • Availability to work extended hours beyond normal work week and normal work hours.
  • Periodically travel to maintain required knowledge and to establish and nurture relationships with peers.
  • Support and participate in community activities and initiatives.
  • Commitment to Middletown Valley Bank’s Code of Ethics.
  • Ability to lift up to 50 pounds.
  • Ability to sit or stand for long periods of time.
  • Flexibility to work beyond scheduled workday.
  • Ability to operate office equipment, including computers, scanners, calculators, phones, etc.
  • Physical mobility sufficient to perform activities of the required position.

 

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Title Customer Care Specialist
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Customer Care Specialist.  As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  Equal Opportunity Employer

Responsibilities:

The Customer Care Specialist is responsible for providing external customer support, ensuring that excellent service standards are delivered and high customer satisfaction is achieved in every interaction. The Specialist maintains close communications with all other departments and Managers to assist with customer requests and must stay abreast of the Bank’s products and services to provide strong support. In addition, the Customer Care Specialist will work to support Branch personnel during evening and weekend hours, serving as a resource with various informational and technical concerns.  Primary duties & responsibilities include:

  • Deliver consistently exceptional telephone support to internal and external customers as one of the Bank’s main communications representative, while maintaining a strong professional presentation.
  • Utilize problem analysis and effective problem resolution while maintaining attention to detail. Offer alternative solutions where appropriate with the objective of customer satisfaction and retention
  • Build and maintain sustainable relationships of trust through serving as the main telephone resource in customer issue resolution.
  • Act as liaison between customer and internal departments by communicating clear and timely concerns and expectations to each party to aid in achieving high customer satisfaction during incidences.
  • Maintain broad core and product knowledge to limit the need of follow-up call backs or department support referrals.
  • Service Online Banking help desk support email questions.
  • Perform basic Online Banking password resets and RSA MFA security question support.
  • Assist customers with routine account related requests such as: telephone transfers transactions, automatic funds transfer questions, stop payment requests, inquiries pertaining to account balances and posted transactions.
  • Complete research requests for information, check and statement copies.
  • Cross educate customers on bank products and services to aid customers with the management of their finances and to assist in the Bank’s growth strategies.
  • Identify errors on customers’ accounts and forward the correction request to the appropriate department. Maintain a strong follow-up on the error to ensure requests are performed in a timely manner.
  • Handle the initial Reg E error disputes contact and ensure accurate customer understanding of the process is achieved. Forward all information to appropriate departments.
  • Preserve security of customer information by adhering to the Bank’s Information Security protocol.
  • Assist other areas with overflow duties.
  • Assist customers with check reorders.
  • Other duties as assigned.
Qualifications and Requirements:
  • Strong knowledge of JHA Silverlake Core banking software.
  • Thorough knowledge of JHA complimentary products.
  • Excellent listening skills and the ability to ask questions to understand concerns and overcome objects.
  • Understanding of regulatory requirements to aid in customer service.
  • Ability to develop customer relationships to serve as a consistent resource.
  • Ability to adapt easily in an ever-changing technological environment.
  • Strong organizational skills and ability to multi-task.
  • Effective and solid communication skills with both internal and external clients.
  • Ability to maintain composure during high call volume or during stressful customer interactions.
  • Availability to work extended hours beyond normal work week and normal work hours.
  • Periodically travel to maintain required knowledge and to establish and nurture relationships with peers.
  • Support and participate in community activities and initiatives.
  • Commitment to Middletown Valley Bank’s Code of Ethics.
  • Ability to lift up to 50 pounds.
  • Ability to sit or stand for long periods of time.
  • Flexibility to work beyond scheduled workday.
  • Ability to operate office equipment, including computers, scanners, calculators, phones, etc.
  • Physical mobility sufficient to perform activities of the required position.
Apply Now


Title Manager of Retail Services
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Manager of Retail Services.  As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  Equal Opportunity Employer

Responsibilities:

The Manager of Retail Services is responsible for supervising retail lending and the activities of all branch offices of Middletown Valley Bank. The Manager of Retail Services will provide leadership to enhance the sales and service culture of Middletown Valley Bank and oversee branch personnel’s compliance with bank deposit rules, regulations, policies, and procedures.  The incumbent will serve on various internal committees, such as Asset/Liability Committee, Loan Operations Committee and Retail Operations Committee.  Primary duties & responsibilities are as follows:

  • Recruit, interview, and select employees to fill positions throughout the retail banking network.
  • Continuously communicate quality service standards and measures to expand relationships, enhance customer loyalty and revenue to Middletown Valley Bank.
  • Coach and train Branch Managers on sales and service standards, retail policies, procedures, and reporting.
  • Organize and staff the retail lending function effectively and build a qualified, capable, results-oriented team.
  • Manage approval process for retail lending, including the designation of approval authorities for relationships.
  • Maintain a positive and productive working relationship with all members of Executive Management team, Bank staff and Board members.
  • Delegate authority and effectively allocate organizational and other resources within the retail branches.
  • Support the creation of a work environment in which the Bank and its employees thrive by ensuring consistency and fairness in the practice of evaluating and developing people.
  • Maintain appropriate risk management, internal control and compliance systems in the retail branch banking functions.
  • Maintain relationships with financial industry representatives, regulatory authorities, community organizations, business partners and others.
  • Maintain all department procedures using the detailed COPE functions.
  • Sustain organizational and departmental preparedness related to contingency processing, including the design and documentation of periodic testing at the alternate site.
  • Lead the branch administration recovery team including ensuring preparedness of the team plan.
  • Perform any and all other duties as assigned by management.
Qualifications and Requirements:
  • Bachelor’s degree with course work in business or finance preferred.   MBA or professional certification desirable.
  • Ten years of banking experience with a track record of increasing responsibility.
  • Solid analytical skills and a background in human resources management.
  • Expertise in training and coaching management and staff members at all levels of a financial institution.
  • Strong leadership and organizational skills.
  • Exceptional listening and communication skills.
  • Comprehensive knowledge of the financial services industry, banking regulations, and compliance requirements.
  • Commitment to the Middletown Valley Bank’s Code of Ethics.
  • Manual dexterity for the functional operation of office equipment such as computers, calculators, etc.
  • Ability to see, hear, and speak.
  • Mobility sufficient to perform activities required of position, including travel to branch office locations.
  • Ability to stand or sit for extended periods up to and including five to six hours per day.
  • Ability to lift up to 20 pounds.
Apply Now


Title Customer Service Manager
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Customer Service Manager (CSM). As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  No phone calls please. EOE

Responsibilities:

The Customer Service Manager (CSM)  will work to build new and existing customer relationships.  The incumbent will be responsible for building and maintaining an ongoing customer base from which to refer loan business to the branch manager.  The CSM will serve as the primary contact for all customers within their book of business for sales and service of deposit accounts and related support products, as well as primary contact for loan referrals to the branch manager.  The CSM will meet regularly with the Branch Manager to review sales targets pursuant to the needs of the bank.

The CSM will work with other CSMs and Branch Manager to manage branch sales referrals and teller cross-sales referrals.  Additionally the CSM will:

  • Process new deposit account referrals from Branch Management.
  • Actively refer potential loan leads to Branch Management from customer book.
  • Open new deposit accounts and actively cross-sell related complementary products and loans.
  • Provide contact support to the customer base for various products and services.
  • Work with other CSM and Branch Manager to stay up to date on new and innovative cross-selling techniques.  Incorporate those techniques to further enhance service to customers.
  • Work with other CSM and teller staff to ensure optimal cross-sales on the teller line.
  • Maintain excellent customer service standards. Help other CSM to distribute, collect, and review customer satisfaction surveys with management as part of the coaching process.
  • Adhere to all applicable banking regulations for deposit account opening procedures.  Closely follow and incorporate any regulatory changes to the account opening process as dictated by management.
  • Perform any and all other duties as assigned by management.
Qualifications and Requirements:

 

  • Associate’s degree with course work in business, marketing, or sales or requisite banking experience preferred.  Bachelor’s degree or professional certificate desirable.
  • Proven sales ability and the ability to multitasks.
  • Proficient with Microsoft Office.
  • Experience with Jack Henry Silverlake Platform and ancillary products desirable.
  • Ability to adapt easily in an ever-changing technological environment.
  • Strong organizational skills.
  • Effective communication skills with both internal and external customers.
  • Commitment to Middletown Valley Bank’s Code of Ethics.
  • Manual dexterity for the functional operation of office equipment such as computers, calculators, etc.
  • Ability to see, speak, and hear.
  • Mobility sufficient to perform activities required of position, including occasionally traveling to offsite locations to meet with customers.
  • Ability to stand or sit for extended periods up to and including five to six hours per day.
  • Ability to lift up to 50 pounds.
Apply Now


Title Full-time Customer Associate (Bank Teller)
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Customer Associate (Bank Teller). As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  No phone calls please. EOE

Responsibilities:

Key responsibilities include accurately and efficiently processing customer requests to open new deposit accounts, cross selling various deposit products to new and existing customers, and working together with customers to find solutions to their financial needs while providing the excellent customer service that has come to define Middletown Valley Bank.

Qualifications and Requirements:
  • Eighteen years of age with a high school diploma or a work-study program participant. Associates Degree preferred.
  • 18 months experience in a retail branch banking environment preferred.
  • Proficient with Microsoft Office. Experience with Jack Henry & Associates Banking Platform products preferred, but not required.
  • Previous customer service, sales, or cash handling experience desirable.
  • Ability to operate in a professional office environment while servicing clients in a courteous and professional manner.
  • Basic knowledge of retail banking products and the ability to cross-sell financial products.
  • Effective communication skills with both internal and external clients.
  • Flexibility in schedule sufficient to work days, evenings, or Saturdays.
  • Mobility sufficient to travel within the footprint of Middletown Valley Bank, including travel to various branches for meetings or training sessions.
  • Ability to lift coin bags (25 lbs.)
  • Ability to sit or stand for long periods of time, up to six hours.
  • Applicant must be authorized to work in the United States.
Apply Now


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