Careers

Title Customer Service Manager
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Customer Service Manager (CSM). As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  No phone calls please. EOE

Responsibilities:

The Customer Service Manager (CSM)  will work to build new and existing customer relationships.  The incumbent will be responsible for building and maintaining an ongoing customer base from which to refer loan business to the branch manager.  The CSM will serve as the primary contact for all customers within their book of business for sales and service of deposit accounts and related support products, as well as primary contact for loan referrals to the branch manager.  The CSM will meet regularly with the Branch Manager to review sales targets pursuant to the needs of the bank.

The CSM will work with other CSMs and Branch Manager to manage branch sales referrals and teller cross-sales referrals.  Additionally the CSM will:

  • Process new deposit account referrals from Branch Management.
  • Actively refer potential loan leads to Branch Management from customer book.
  • Open new deposit accounts and actively cross-sell related complementary products and loans.
  • Provide contact support to the customer base for various products and services.
  • Work with other CSM and Branch Manager to stay up to date on new and innovative cross-selling techniques.  Incorporate those techniques to further enhance service to customers.
  • Work with other CSM and teller staff to ensure optimal cross-sales on the teller line.
  • Maintain excellent customer service standards. Help other CSM to distribute, collect, and review customer satisfaction surveys with management as part of the coaching process.
  • Adhere to all applicable banking regulations for deposit account opening procedures.  Closely follow and incorporate any regulatory changes to the account opening process as dictated by management.
  • Perform any and all other duties as assigned by management.
Qualifications and Requirements:

 

  • Associate’s degree with course work in business, marketing, or sales or requisite banking experience preferred.  Bachelor’s degree or professional certificate desirable.
  • Proven sales ability and the ability to multitasks.
  • Proficient with Microsoft Office.
  • Experience with Jack Henry Silverlake Platform and ancillary products desirable.
  • Ability to adapt easily in an ever-changing technological environment.
  • Strong organizational skills.
  • Effective communication skills with both internal and external customers.
  • Commitment to Middletown Valley Bank’s Code of Ethics.
  • Manual dexterity for the functional operation of office equipment such as computers, calculators, etc.
  • Ability to see, speak, and hear.
  • Mobility sufficient to perform activities required of position, including occasionally traveling to offsite locations to meet with customers.
  • Ability to stand or sit for extended periods up to and including five to six hours per day.
  • Ability to lift up to 50 pounds.
Apply Now


Title Full-time Customer Associate (Bank Teller)
Description

Middletown Valley Bank is currently seeking qualified candidates to join its professional staff in the role of Customer Associate (Bank Teller). As a strong, profitable community bank, we offer stable employment in a quality service environment rich in tradition and opportunity for the future.

Qualified candidates may apply online at the link below, or should submit a cover letter, resume and application via email to humanresources@mvbbank.com or fax (HR) 301-293-6866.  No phone calls please. EOE

Responsibilities:

Key responsibilities include accurately and efficiently processing customer requests to open new deposit accounts, cross selling various deposit products to new and existing customers, and working together with customers to find solutions to their financial needs while providing the excellent customer service that has come to define Middletown Valley Bank.

Qualifications and Requirements:
  • Eighteen years of age with a high school diploma or a work-study program participant. Associates Degree preferred.
  • 18 months experience in a retail branch banking environment preferred.
  • Proficient with Microsoft Office. Experience with Jack Henry & Associates Banking Platform products preferred, but not required.
  • Previous customer service, sales, or cash handling experience desirable.
  • Ability to operate in a professional office environment while servicing clients in a courteous and professional manner.
  • Basic knowledge of retail banking products and the ability to cross-sell financial products.
  • Effective communication skills with both internal and external clients.
  • Flexibility in schedule sufficient to work days, evenings, or Saturdays.
  • Mobility sufficient to travel within the footprint of Middletown Valley Bank, including travel to various branches for meetings or training sessions.
  • Ability to lift coin bags (25 lbs.)
  • Ability to sit or stand for long periods of time, up to six hours.
  • Applicant must be authorized to work in the United States.
Apply Now


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