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Frequently Asked Questions

Q:  Where can I locate my routing number and account number on my checks?

A:  The bank’s routing number and your account number can easily be located at the bottom of your checks.  The first set of numbers is the bank’s routing number.  The second set of numbers is your account number with Middletown Valley Bank and the third set of numbers is your check number.  Please reference the sample check below as an example.check

Q:  How do I apply for online banking?

A:  To apply for online banking, simply click here.  Then select and complete the appropriate Consumer or Business Online Bill Pay Application return it by fax, mail or drop it off at your local branch location.  You can also do so by stopping by one of our convenient branch locations.

Q:  How do I add an account to my online banking?

A:  To add an account to your online banking, simply click here.  Then select and complete the appropriate Consumer or Business Online Bill Pay Maintenance Form and return it by fax, mail or drop it off at your local branch location.  You can also do so by stopping by one of our convenient branch locations.

Q:  What is your check cashing policy?

A:  Middletown Valley Bank will cash checks for all MVB customers with accounts in good standing.  MVB will also cash checks for non-customers with a valid ID.  Checks must be drawn off of an MVB account and the funds must be available at time of service.  There is a $5.00 fee per item to cash checks for individuals whom are not customers of MVB.

Q:  What are the supported browsers for Online Banking?

A:  MVB’s Online Banking service currently supports current versions of Firefox, Google Chrome, and Internet Explorer web browsers.  In addition to Safari for Apple/Mac users.

Q:  Why is my security image different than the one I chose while logging on to online banking?

A:  Usually this is caused by entering your online banking ID incorrectly.  Double check to make sure you haven’t added or excluded any digits or characters and try again.  If the problem persists please contact Deposit Operations for additional support.

Q:  How do I change my online banking ID to something easier to remember?

A:  To change your online banking ID, simply log on to online banking and select the options menu.  Next, scroll down to the “Modify Login Information” section.  In this section, the first item displays your current online banking ID.  The next Line displays “Enter New”.  This is where you enter the online banking ID of your choosing.  When finished, select “Submit” and you will receive an information message confirming your changes.

Q:  How long must my account be inactive to become dormant?

A:  A deposit account becomes dormant after one year of no activity.  To correct this, simply give us a call to acknowledge the existence of your account or stop by one of our convenient locations to conduct a transaction.

Q:  How can I get my balance?

A:  You can access your account information via Online Banking, Telephone Banking which are both available 24/7; or place a call to our Customer Service department.

Q.  How can I verify if my direct deposit has been posted to my account?

A.   You can easily check your transactions via our Online Banking or Telephone Banking, which are available 24 hours a day, 7 days a week.

Q. What are your hours? Or are you open?

A. Our Banking hours are listed on our website for easy access or you can follow us on Twitter and Facebook.  In case of inclement weather, we will update our website, Twitter and Facebook for quick reference.

Q. Can I remove someone from my account?

A. No, you would need to close the account and open a new one.  The only exception is due to a death of account holder.

Q. If I am traveling, how do I ensure my card will not become blocked?

A. Please let us know what the dates of travel will be and agenda of where you will be traveling.  We have the ability to put a message on your card for the processor.

Q. Can I change my address on the phone?

A. No, for security purposes we must have your signature to change your address on file.

Q:  I am locked out of Online Banking, how can I get reset?

A:  The option to reset your Online Banking password is now live.  You would just need to answer your security question and plug in the answer. *Remember that the answer is case sensitive*

Q:  I would like to close my CD account, would I be eligible to receive all interest paid?

A:  If you close your CD on the maturity date, yes interest is paid.  If closing CD within your grace period, we do not pay interest.

Q:  Does Middletown Valley Bank allow withdrawals from CD’s prior to maturity?

A:  Yes, we do allow a withdraw to be done but with a penalty.

Q: Will I recieve a new Visa Debit Card with the new logo?

A: Yes, these will all be distributed around June.

Q: Is Middletown Valley Bank changing it’s name?

A: No, we will continue to use Middletown Valley Bank, as our name, and we will continue to be an independent community owned bank, for years to come.