Online Banking FAQ’s

Q:  How do I apply for online banking?

A:  To apply for online banking, simply click here.  Then select and complete the appropriate Consumer or Business Online Bill Pay Application return it by fax, mail or drop it off at your local branch location.  You can also do so by stopping by one of our convenient branch locations.

Q:  How do I add an account to my online banking?

A:  To add an account to your online banking, simply click here.  Then select and complete the appropriate Consumer or Business Online Bill Pay Maintenance Form and return it by fax, mail or drop it off at your local branch location.  You can also do so by stopping by one of our convenient branch locations.

Q:  What are the supported browsers for Online Banking?

A:  MVB’s Online Banking service currently supports current versions of Firefox, Google Chrome, and Internet Explorer web browsers.  In addition to Safari for Apple/Mac users.

Q:  Why is my security image different than the one I chose while logging on to online banking?

A:  Usually this is caused by entering your online banking ID incorrectly.  Double check to make sure you haven’t added or excluded any digits or characters and try again.  If the problem persists please contact Deposit Operations for additional support.

Q:  How do I change my online banking ID to something easier to remember?

A:  To change your online banking ID, simply log on to online banking and select the options menu.  Next, scroll down to the “Modify Login Information” section.  In this section, the first item displays your current online banking ID.  The next Line displays “Enter New”.  This is where you enter the online banking ID of your choosing.  When finished, select “Submit” and you will receive an information message confirming your changes.

Q:  I am locked out of Online Banking, how can I get reset?

A:  The option to reset your Online Banking password is now live.  You would just need to answer your security question and plug in the answer. *Remember that the answer is case sensitive*

Please be advised that you are now leaving the Middletown Valley Bank website.

The link will take you to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of MVB. We recommend that you review the policies and terms of use for the website you are entering. MVB assumes no liability for the content, information, security, policies or transactions provided by other sites.

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