COVID-19 (Coronavirus) Important Information & Updates

With the continued impact of COVID-19 (the coronavirus), we would like to assure you Middletown Valley Bank (MVB) is open, prepared to continue serving your financial needs, and committed to providing solutions so we are always accessible to you.  MVB always operates in the best interest of our customers and employees.  The health and safety of both is our top priority, and we are actively following the recommendations of Federal, State, and Local officials.

Additional precautionary measures include added sanitation procedures, employee awareness, and per the CDC recommendation, as well as some local government directives, our employees will be wearing face coverings when interacting with customers in all locations.  While we cannot eliminate risk entirely, we are taking every recommended precaution.

  • Branch & ATM Access

    We are making every effort to ensure you, our customer, are taken care of and not inconvenienced.  Our branches, including drive-ups, will continue to be open for regular business hours.  We highly encourage customers to take advantage of drive-thru service.  Beginning Saturday, December 26, 2020, our branch lobbies will begin operating by appointment only.  Should you have a transaction that cannot be completed in the drive-up or you wish to open an account, complete a loan application, or conduct account maintenance, we are asking you to make an appointment by calling your local branch or our Customer Care Team at 1.844.533.9211.  Upon visiting the branch for your appointment, please note masks are required while inside.

    Click here to access a printable guide outlining all the possible outlets to conduct your transaction needs.

    Click here to get a list of 24 hour ATM locations.

     

  • Economic Impact Relief Information: CARES Act & Other Updates

    The enacted “Coronavirus Aid, Relief, and Economic Security Act” (the CARES Act) and "Coronavirus Response and Relief Supplemental Appropriations Act" have prompted many questions. The previously mentioned Acts include spending for public health to confront the COVID-19 pandemic; immediate cash relief for individual citizens; a broad lending program for small businesses; targeted relief for certain hard-hit industries; as well as other provisions.

    Below is an overview of some of the provisions of the Acts that pertain to individuals.

    Direct Economic Relief Payments.

    How are payments calculated?
    Under the plan, U.S. residents, permanent resident aliens, or qualified resident aliens with a work eligible social security number may receive an Economic Impact Payment. Please keep in mind there are stipulations, such as payments to individuals who may still be claimed as dependents by their parents. The standard calculation structure is as follows:

    Coronavirus Response and Relief Supplemental Appropriations Act - December 2020: Economic Impact Payment Calculations

    • $600 per adult and $600 per dependent* to individual filers earning less than $75,000.
    • $600 per adult and $600 per dependent* to joint filers earning less than $150,000.
    • Lesser amounts to individual filers earning more than $75,000 and less than $87,000; and joint filers earning more than $150,000 and less than $174,000.
    • No payment will be made to individuals earning more than $87,000 or joint filers earning more than $174,000.


    Example: A family of four could receive a payment of $2,400.

    *Dependent payments are based on your most recent tax return and may be subject to limitations.

    CARES Act - March 2020: Economic Impact Payment Calculations

    • $1,200 per adult and $500 per child under 17 to individual filers earning less than $75,000.
    • $1,200 per adult and $500 per child under 17 to joint filers earning less than $150,000.
    • Lesser amounts to individual filers earning more than $75,000 and less than $99,000; and joint filers earning more than $150,000 and less than $198,000.
    • No payment will be made to individuals earning more than $99,000 or joint filers earning more than $198,000.
       

    Do I need to take action?
    No, for most taxpayers, payments are automatic, and no further action is needed. This includes taxpayers who filed tax returns for 2018 and 2019 and most seniors and retirees.

    • Payments for the March 2020 - CARES Act began on April 15, 2020. 
    • Payments for the December 2020 - Coronavirus Response and Relief Supplemental Appropriations Act began the week of December 28, 2020.
    • If you have a bank account on file with the IRS–for either direct deposit of a tax refund, or for Social Security benefits–it is anticipated you will receive your payment electronically.  To check the status of your payment(s), please use the "Get My Payment" tool.
    • If you do not receive Social Security benefits or elected to receive your tax refund by check and have not provided the IRS with a bank account, you will most likely receive a check by mail.

    It is expected the IRS will conduct the payment process in a similar manner in which they did the CARES Act payments in March 2020.  Therefore, for security reasons, the IRS may mail a letter regarding the payment to the taxpayer’s last known address within 15 days after the payment is made. The letter will most likely provide information on how the payment was made and how to report any failure to receive the payment.

    Additional information, updates, and to verify IRS communications, please visit www.irs.gov.

    Unemployment Benefits.

    What benefits were added?
    Under the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act – a states’ ability to provide unemployment insurance was expanded for many workers impacted by the COVID-19 pandemic, including workers who are not ordinarily eligible for unemployment benefits.  The Coronavirus Response and Relief Supplemental Appropriations Act, may extend some of these benefits.  Please utilize the resources below to determine the benefits offered in your state.

    How do I take advantage of these benefits?
    Depending on the state, claims may be filed in person, by telephone, or online.

    You should contact your state's unemployment insurance program as soon as possible after becoming unemployed. 

    Generally, you should file your claim with the state where you worked. If you worked in a state other than the one where you now live or if you worked in multiple states, the state unemployment insurance agency where you now live can provide information about how to file your claim with other states.

    How to spot unemployment fraud?
    Unemployment fraud can come in many forms, most popularly with money mule scams.  We recommend you be extremely cautious with unsolicited calls, texts, and emails, as well as vigilant with your social media communications.  We encourage you take the time to review our "Scam & Fraud Alerts" section below.  

    Business Relief Options.

    Many states are offering financial relief to their small business owners. Please check your state for any programs currently being offered.

    States Websites & Additional Resources (Click below to visit the agency’s website)

  • Loan Relief Information

    The needs of our customers always and continue to be a top priority.  We understand these are challenging times and we encourage you to contact us with any questions regarding your loan account.  If you have an existing relationship with a loan officer at MVB, please feel free to contact them directly.  You can also contact our Customer Care Team by using the Contact Us form at the bottom of this page, calling 1.844.533.9211, or email customercare@mvbbank.com.

  • Online & Mobile Banking Services

    Our digital services are available 24/7 via online & mobile banking or the MVB mobile app.  MVB ATMs continue to be available to customers at no charge, as well as our bank by phone system.  We always encourage you to contact our Customer Care Team for assistance with any of these services.

    Click here to learn more about our digital services.

  • Paycheck Protection Program

    We understand the economic impact the COVID-19 pandemic has had on both individuals and businesses throughout the community.  At Middletown Valley Bank, we worked quickly to facilitate your participation in the enacted federal relief programs, and will continue to do so.

    At this time, we are awaiting additional guidance from the Small Business Administration on the extension of the PPP, per the Coronavirus Response & Relief Supplemental Appropriations Act (enacted 12/2020).  If you have questions about the original PPP (enacted 3/2020), please contact your Relationship Manager.

     

    To learn more, click here.

  • Scam & Fraud Alerts

    Fraudsters are increasing efforts during this time where communications are in abundance and interactions are more limited to digital channels. They have developed COVID-related scams to take advantage of consumers during this very challenging time - often posing as trusted organizations, such as: your bank, the IRS, the Small Business Administration, Medicare, the CDC, the American Red Cross, the Department of Health and Human Services (HHS), or another government organization.

    Tips to avoid fraud.

    • MVB will never ask for your online-banking password, ATM PIN, etc. Additionally, unless you initiate the communication, financial institutions do not typically request your personal information through email, mail, text or phone.
    • It is a best practice to never give out personal information in response to an unsolicited call, text, or email. Personal information can include, but is not limited to your Social Security number, mother’s maiden name, date of birth, bank account number, or credit card information.
    • Always remember to think twice before clicking on links, providing personal information, or sending money to anyone in any way.
    • Be mindful of watching your accounts to be sure you've authorized every transaction.
    • If you contact your financial institution, they may need to verify your identity but will not request your online banking passcodes or PIN.

    Additionally, there are scams that are becoming more common during these challenging times.  It is very important as a consumer you are mindful of the information you share.  The Federal Trade Commission has provided these informative printable resources.  As you review, please feel free to contact a member of our team if you have any additional questions related to your account(s) with MVB.


    Additional Resources

    If you want to learn more about the current types of fraud, check out these helpful resources. (Click below to visit the agency’s website)

  • Additional Resources

check our news page for latest updates regarding covid-19.

Customer Care Team

(844) 533-9211
Monday – Friday 8:00 am – 5:00 pm
Saturday 9:00 am – 12:00 pm

24-Hour Telephone Banking

(855) 371-3040

Lost or Stolen Visa Debit Card

(888) 297-3416

Need Help?

Contact our customer care team