COVID-19 Customer Update
March 19, 2020
To Our Customers and Communities,
I would like to begin by thanking you for your overwhelming support as we navigate through this unprecedented event. Your commitment to MVB, in addition to that of our employees as we have had to restrict our lobby access is truly appreciated. We continue to actively monitor the COVID-19 situation and follow the guidance from federal, state, and local officials. I want to personally assure you Middletown Valley Bank (MVB) is open, prepared to serve your financial needs, and committed to providing solutions to ensure we are always accessible to you.
Our branches, including drive-ups, continue to be open regular business hours. If you have a transaction that cannot be completed in the drive-up, we have an associate to assist you in every branch lobby. We are working to ensure appropriate safety measures are being taken for you and our employees. During this time, if you wish to open an account, complete a loan application, or have account maintenance completed, we encourage you to make an appointment by calling our Customer Care Team or your local branch.
Our digital services are available 24/7 via online & mobile banking or the MVB mobile app. MVB ATMs continue to be available to customers at no charge, as well as our bank by phone system. We always encourage you to contact our Customer Care Team for assistance with any of these services. As a reminder, MVB will never request personal or account information via email, text, or by calling you. We advise you to be mindful of scammers, cybercriminals and encourage you to reach out to our Customer Care Team with any questions or concerns you may have.
The Customer Care Team is available by emailing [email protected], calling 1.844.533.9211, or submitting a help request on our website.
We would like to reiterate Middletown Valley Bank is a stable financial force within our communities. We understand these are challenging times, and through it all the health, safety, and financial well-being of our customers and employees remains a top priority. Please know as an FDIC insured institution, we can ensure your funds are protected, accessible, and there for you when you need them. We are here to help, guide, and support you through financial challenges as we all work through this event. Additionally, we would like to make you aware of available information and resources provided by various government agencies.
Health & Safety
Personal & Family
Business
We will continue to provide communication as often as possible through our website and social media outlets. As always, please don’t hesitate to contact us with any questions or concerns.
Thank you for your support of Middletown Valley Bank,
Robert E. “BJ” Goetz
President & CEO