COVID-19 Precautions/Restricted Lobby Access
March 18, 2020
To Our Customers and Communities,
As always, the safety and well-being of our customers and employees is paramount. Considering recent developments from federal, state, and local officials regarding COVID-19 (Coronavirus), we at Middletown Valley Bank (MVB) want to assure you we are actively monitoring the situation and working to ensure you have uninterrupted access to all your banking services. In doing this, we have a few updates to share with you.
We are open and committed to helping you.
We are making every effort to ensure you, our customer, are taken care of and not inconvenienced. Our branches, including drive-ups will continue to be open regular business hours. We highly encourage customers to take advantage of this service. Beginning Thursday, March 19, 2020, we will temporarily begin serving customers in each of our branches with restricted lobby access. Should you have a transaction that cannot be completed in the drive-up, we will have an attendant to assist you at every branch, to monitor traffic, and ensure appropriate social distance for you and our employees. If you wish to open an account, complete a loan application, or have account maintenance completed, we are encouraging you to make an appointment by calling our Customer Care Team at 1.844.533.9211 or your local branch.
We are working to provide a safe and healthy work environment.
We encourage all our employees to follow the guidelines provided by legitimate resources, such as the Centers for Disease Control (CDC) and Maryland’s Department of Health. Additionally, we are working diligently to execute enhanced precautionary cleaning measures in all our facilities. This includes frequent and routine sanitization of interior and exterior door handles, counters, and other hard surfaces.
Our online, mobile, and ATM services are available 24/7.
Our digital services are available 24/7 via online & mobile banking or the MVB mobile app. MVB ATMs continue to be available to customers at no charge, as well as our bank by phone system.
To learn more about our additional digital and telephone services, click here.
For a list of MVB ATMs, click here.
We have people standing by to continue providing the Absolutely Exceptional Experience.
Our Customer Care Team is available, actively engaged with the branches and equipped to assist you with all your banking needs, including answering any questions you may have while taking advantage of our other banking services. We also want to remind you MVB will never request personal or account information via email, text, or by calling you. Your information is as it always has been, stored safely and securely. We advise you to be mindful of scammers and cybercriminals and encourage you to reach out regarding any questions or concerns you may have.
The Customer Care Team is available by emailing [email protected], calling 1.844.533.9211, or submitting a help request on our website.
We are committed to our customers and communities.
As it has been since 1908, Middletown Valley Bank is a stable financial force within our communities. We understand this is an unprecedented time, and through it all the health, safety, and financial well-being of customers, employees, and communities remains a top priority. Please know as an FDIC insured institution, we can ensure your funds are protected, accessible, and there for you when you need it.
We will continue to provide communication as often as possible through our website and social media outlets. If you have questions, concerns, or are experiencing financial challenges, please reach out to a familiar MVB representative or our Customer Care Team that is referenced above.
Thank you for your support of Middletown Valley Bank,
Robert E. “BJ” Goetz
President & CEO