We Are Here For You!
March 16, 2020
To Our Valued Customers and Communities,
With the continued impact of COVID-19 (the coronavirus), I want to personally assure you Middletown Valley Bank (MVB) is open, prepared to continue serving your financial needs, and committed to providing solutions so that we are always accessible to you. We are actively monitoring the situation, undertaking additional precautionary measures, and readying our contingency plans to ensure there are no interruptions of service.
MVB always operates in the best interest of our customers and employees. The health and safety of both is our top priority. Our leadership team is actively reviewing recommendations from the Center for Disease Control (CDC), as well as federal, state, and local government health authorities.
Additional precautionary measures include added sanitation procedures in all locations, increased employee awareness of the situation, as well as arming employees with the knowledge and tools they need to continue providing you with the Absolutely Exceptional Experience. While we cannot eliminate risk entirely, we are taking every recommended precaution. There are few important items we would like to remind you of:
- At this time our drive-up windows and ATMs continue to operate under normal business hours, which can be found www.mvbbank.com.
- Our online, mobile, and telephone banking services ensure you can bank on-the-go or from the privacy of your own home. Should you need technical assistance with online solutions, please contact our Customer Care Team or your local branch.
- As always, MVB will never request personal or account information via email, text, or by calling you.
- Your information is as it always has been, stored safely and securely. We advise you to be mindful of scammers and cybercriminals during this time. They will take any opportunity to defraud anyone they can.
Please be assured our contingency plans address multiple scenarios and we will always act in the best interest of our customers and employees. As we navigate the situation, communication will actively be provided regarding anything that may impact you, our customer.
Since 1908, Middletown Valley Bank has always been a stable financial force within our communities. At this time of uncertainty, MVB is poised to support your financial needs and challenges as they arise. Please contact our Customer Care Team at firstname.lastname@example.org, by phone at 1.844.533.9211, or contact the friendly community partner that has always been there to serve you.
We encourage you to seek current and accurate information from legitimate resources, such as the CDC https://www.cdc.gov or Maryland’s Department of Health https://www.health.maryland.gov. Additionally, please keep in mind MVB is always open for business through our Online and Mobile Banking, as well as our 24-hour ATMs.
Robert E. (BJ) Goetz
President & CEO