Middletown Valley Bank understands the importance of protecting our customer’s private information and is committed to keeping these financial records secure. Personal information obtained from inquiries via the Internet, our web site, or through any other normal business transaction will be maintained according to strict security and confidentiality standards. We will limit the use and collection of information to what is necessary to conduct business, comply with applicable banking laws and maintain a high standard of service. We will not sell personally identifying information to a third party for the purpose of solicitation or provide personal information to a third party for its own use.

Middletown Valley Bank’s “Privacy Principles” will apply to customers’ confidential information with regards to both traditional and non-traditional (i.e., internet) banking activities. However, due to the unique nature of the internet and the ease with which information can be exchanged, we feel it is important for our customers to be aware of some of the unique issues and security surrounding internet Banking.

Middletown Valley Bank requires customers use specific passwords for access to confidential and private information. We utilize encryption, firewall, router, third party verification procedures and other security software and hardware to prevent unauthorized eavesdropping of and access to customers’ confidential and private information. We utilize virus protection software to help prevent the spread of computer viruses. Some areas of our Website may use a “cookie” temporarily stored in the visitor’s computer memory (RAM) to allow the web server to log pages you use within the site and to know if you have visited the site before.

Middletown Valley Bank protects your identity, money, accounts, and online transactions with two state-of-the-art multifactor authentication features. These subtle complements to our NetTeller internet Banking will prompt you upon log in to select specific challenge questions from a list and enter personalized answers that only you should know, and to select a specific picture from a gallery of memorable images. Our multifactor authentication solution will automatically monitor your accounts for activity that is “unusual” based upon your history with Middletown Valley Bank. In the rare event that unusual activity is detected, you will be automatically asked to verify your identity by answering pre-selected security or challenge questions that only you should know the answers. MVB’s multifactor authentication solution will also deter fraud related to “pharming” by providing ongoing verification that you are connected to MVB’s online banking website rather than a fraudulent copycat site by automatically displaying an image that you will select each time you log-on.

When using E-mail, do not use identifying information such as account numbers, Social Security numbers, etc. E-mail is typically an unsecure method for transmitting information. Middletown Valley Bank provides secure account applications within its’ website to communicate personal information.

If you need further information, please contact us at (844) 533-9211.

Customer Care Team

(844) 533-9211
Monday – Friday 8:00 am – 5:00 pm
Saturday 9:00 am – 12:00 pm

24-Hour Telephone Banking

(855) 371-3040

Lost or Stolen Visa Debit Card

(888) 297-3416

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