Careers in Banking Part 3
September 3, 2024
We are concluding our blog and social media series on careers in banking this month by highlighting the duties of those who work in loan administration, loan documentation, loan operations, marketing, retail, core support, help desk, and IT.
Loans
The Loan Administration team oversees both residential and commercial construction lending by monitoring, managing, and tracking projects from beginning to end. They work with lenders, borrowers, builders, and inspectors to ensure the process runs smoothly and the borrower and the Bank are protected.
The Loan Documentation department prepares and reviews loan documents for consumer and commercial loan requests by ensuring they are complete, accurate, verified, and meet specifications. They also prepare loan reports, order required third-party items, and schedule loan closings with Relationship Managers to help ensure loan closings are handled in a timely manner.
The Loan Operations team books and maintains loans after they have been originated and closes files on loans that have been paid off. They ensure documents and information requested by customers and/or attorneys are received and filed properly. Loan Operations is also responsible for tracking loan-related documents and ensuring collateral is properly insured for the life of the loan.
Marketing
The Marketing team is devoted to creating and maintaining the Company brand while handling internal and external communication, advertising and vendor coordination, contributions, event planning, management of the website, intranet, and social media, purchasing, new product research and coordination, and more.
When you see volunteers at a community event, advertisements on social media, online, or in person, or anything else that involves brand awareness, the Marketing team has been involved in one way or another!
Retail
If you have ever stopped by an MVB branch, you have interacted with a member of the Retail team. Positions found at branches include branch managers, assistant branch managers, associate bankers, relationships bankers, senior branch bankers, and branch bankers. Managers are responsible for managing branch employees and overseeing the customer service needs and operational expectations of our branches. Those involved with customer service at the branches process transactions, assist with daily balancing operations, and help educate customers on the products and services offered at the Bank.
The Retail Administration team oversees the people, operations, and revenue of the retail branches, working closely with Marketing, HR & Training, Customer Care, Deposit Operations, and Electronic Banking to support the needs of the branches and to find new ways to best serve customers.
Support
The Core Support team provides the Bank’s internal departments with customer service through tier two technical support on many core and secondary programs. The department also aids in the build-out and implementation of many systems and various efficiencies.
Help Desk serves as the first point of contact for Bank employees on all internal inquiries and issues related to technology and facilities. The team works closely with Core Support, Facilities, and IT by aiding in the research and resolution of problems reported by end users.
Information Technology (IT) manages the Bank’s virtual network and desktop environments and is responsible for the planning, implementation, and control of all network, computer, and data communication. Additionally, IT administers new software, repairs hardware, and troubleshoots problems with the system and company-owned devices. The team works with many other departments, especially Help Desk, Facilities, and Core Support.
We hope you have enjoyed our series on Careers in Banking these past three months and feel inspired to learn more about how banks function!