COVID-19 Precautions – Restricted Lobby Access Starting 12/26/2020
December 23, 2020
To Our Customers and Communities,
The safety and well-being of our customers and employees continues to be of the utmost importance. Considering recent developments regarding COVID-19 at the federal, state, and local level, we at Middletown Valley Bank (MVB) want to reassure you we are actively monitoring the situation and working to ensure you have uninterrupted access to banking services. In doing this, we have a few updates to share with you.
We are open and committed to helping you.
We are making every effort to ensure you, our customer, are taken care of and not inconvenienced. Our branches, including drive-ups, will continue to be open for regular business hours. We highly encourage customers to take advantage of drive-thru service. Beginning Saturday, December 26, 2020, our branch lobbies will begin operating by appointment only. Should you have a transaction that cannot be completed in the drive-up or you wish to open an account, complete a loan application, or conduct account maintenance, we are asking you to make an appointment by calling your local branch or our Customer Care Team at 1.844.533.9211. Upon visiting the branch for your appointment, please note masks are required while inside.
Our online, mobile, and ATM services are available 24/7.
Our digital services are available 24/7 via Online Banking or the MVB Mobile App. MVB ATMs continue to be available to customers at no charge, as well as our bank by phone system.
To learn more about our additional digital and telephone services, click here.
To access our Branch Banking Alternatives printable document, click here.
For a list of MVB ATMs, click here.
Our team is standing by to continue providing the Absolutely Exceptional Experience.
Our Customer Care Team is available, actively engaged with the branches and equipped to assist you with all your banking needs, including answering any questions you may have while taking advantage of our other banking services. We also want to remind you MVB will never request personal or account information via email, text, or by calling you. Your information is as it always has been, stored safely and securely. We advise you to be mindful of scammers and cybercriminals and encourage you to reach out regarding any questions or concerns you may have. If you feel that you have potentially been a victim of fraud or to learn more about current fraud scams, click here.
The Customer Care Team is available by emailing [email protected], calling 1.844.533.9211, or submitting a help request on our website.
We are committed to our customers and communities.
As it has been since 1908, Middletown Valley Bank remains here for you! We recognize the COVID-19 Pandemic continues to present many challenges, and we want to remind you that through it all the health, safety, and financial well-being of customers, employees, and communities remains a top priority. Please know as an FDIC insured institution, we ensure your funds are protected, accessible, and there for you when you need it.
We will continue to provide communication as often as possible through our website and social media outlets. If you have questions, concerns, or are experiencing financial challenges, please reach out to a familiar MVB representative or a member of our Customer Care Team.
Thank you for your support of Middletown Valley Bank,
Robert E. “BJ” Goetz
President & CEO